Privacy Policy

Effective Date: April 1, 2026

1. Introduction

FMVENDING LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our missed call text-back service ("Service") or visit our website at fmmissedcall.com.

2. Information We Collect

Information you provide directly:

• Name and business name
• Email address
• Phone number
• Billing and payment information (processed securely by Stripe — we do not store credit card numbers)
• Custom text message content you configure for your business
• Any information submitted through our contact or demo request forms

Information collected automatically:

• Call logs and missed call data necessary to deliver the Service
• Text message delivery status and response data
• Website usage data (pages visited, time on site, browser type, device type)
• IP address and general geographic location

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Process your subscription and billing
• Send automated text messages on your behalf to your missed callers
• Generate monthly performance reports for your account
• Communicate with you regarding your account, support requests, or service updates
• Improve and optimize the Service
• Comply with legal obligations

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share information with:

• Service providers: Third-party vendors who assist in delivering the Service (e.g., Stripe for payment processing, telecommunications providers for SMS delivery). These providers are contractually obligated to protect your data.
• Legal compliance: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. After account cancellation, we retain data for up to 90 days for administrative purposes, after which it is securely deleted. We may retain certain information longer if required by law.

6. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit (TLS/SSL)
• Secure payment processing through Stripe (PCI-DSS compliant)
• Access controls limiting employee access to personal data
• Regular review of our security practices

However, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.

7. Your Rights

Depending on your location, you may have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal obligations
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, contact us at info@fmvending.net. We will respond within 30 days.

8. End-User (Caller) Data

When your customers call your business and receive an automated text-back through our Service:

• We collect their phone number solely to deliver the automated text message
• We do not use caller phone numbers for marketing or share them with third parties
• Caller data is retained only as long as necessary to provide the Service and generate your reports
• You, as the business owner, are responsible for ensuring your use of the Service complies with applicable telecommunications and privacy laws, including the TCPA

9. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings. We do not use cookies for targeted advertising.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

11. Children's Privacy

Our Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, contact us and we will promptly delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at:

FMVENDING LLC
971 US Highway 202N, Ste N
Branchburg, NJ 08876
Phone: (551) 372-4474
Email: info@fmvending.net